Help Center

FAQ's

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.bahatiboutique.com/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch by filling out our contact form,  just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Please allow 1-4 business days for processing. 

The shipping time depends on where you live, but generally speaking, it should take  1-4  business days. If you have not received a tracking number within 92 hours please reach out to our support team by filling out our contact form

Yes. We’ll provide updates at every stage of your order, from the moment you place it, to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Sadly, we’re unable to modify your order once we’ve started processing it. However, if it's still very early in the order process, you can contact us via our contact form to find out if we are able to edit your ordered items or change your delivery address. 

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.


Your 100% satisfaction is very important for us. 

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via our contact form, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

At the moment we only ship within Denmark. We offer both home and parcel shop delivery with DAO. You can check the price of our delivery methods at checkout. We offer free delivery to parcel shops with purchases for DKK 399.

Your 100% satisfaction is very important to us. 

We offer a 14-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer a 100% refund.

Timing:

  • We have a 14-days Return & Exchange Policy since the day the item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
  • To start a return, please visit our RETURN PORTAL, and follow the instructions provided to you on the website.
  • Please note that customers are responsible for shipping costs of returned/ Exchanged items.
  • When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and items on sale (deadstock items). Please get in touch if you have questions or concerns about your specific item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and contact our customer service team via our contact form with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached. To start a return, please visit our RETURN PORTAL, and follow the instructions provided to you on the website.

We only accept returns that are made through our RETURN PORTAL. By using the return portal, it will take 1-5 working days for the package to arrive to us. When we receive your returned items, we will notify you by email. We aim to process refunds within 3 business days of receiving the item/s in our warehouse, but it may take several days for your bank or credit card provider to process the refund to your account or on your card.

Product details can be found on the product pages but if you have more questions, please free to email us at contact.bahatiboutique@gmail.com.

Restock dates vary depending on product availability. Please subscribe to our newsletter to find out when your favorite products will be back in stock!

All our handmade cosmetics can last for 6 months. To ensure that you get products with the longest possible shelf life, we have few pieces of each product in stock at a time, so your items are always fresh and brand new.

False Lashes:

All of our false lashes can be reused 25+ times with proper care. please check out our lash care tips to learn how to take care of our lashes properly. 

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

Bahati Boutique does not test products on animals. All of our products are cruelty-free. 

yes, most of our products are 100% Vegan. The only product we sell that is not vegan is our CALMING COCO Whipped Lip Polish, this product contains beeswax. In the future we will replace the beeswax, with another wax that works just as well, so that all products we sell are 100% vegan!

Our lip products and Lash Serum are manufactured in Skanderborg, Denmark. The rest of our products ( False Lashes and Accessories) are made abroad.